1. About this policy
Elajme India provides healthcare facilitation and international patient coordination for people seeking treatment in India. This policy explains, in general terms, how information shared with us may be used for the coordination requested by a patient or family.
2. Information you may share
You may provide information such as the patient's name, country, age, contact or WhatsApp number, preferred language, medical condition or diagnosis, treatment requirement and relevant medical reports or documents.
3. How we use information
Information may be used to respond to enquiries, communicate with you, understand the coordination request and, where appropriate, coordinate the case with relevant hospitals, doctors or other service providers involved in the requested patient journey.
4. Medical reports and sensitive information
Please share only information reasonably relevant to the treatment enquiry. Medical reports may be shared through an agreed communication channel, including WhatsApp where appropriate. Avoid sending passwords, financial credentials or unrelated identity documents.
5. Sharing for coordination
Relevant information may be shared with hospitals, medical teams or service providers when reasonably necessary to carry out the coordination you request. Such third parties may apply their own privacy, record-retention and information-security practices.
6. Third-party services
WhatsApp and other communication, hosting or third-party services operate under their own privacy practices and terms. Elajme India does not control the security or policies of independent third-party platforms.
7. Data security
Reasonable care should be used when sharing personal or medical information online. No internet, messaging or electronic storage method can be guaranteed completely secure.
8. Retention and your choices
Information may be retained as reasonably necessary for coordination, communication, records and applicable requirements. You may contact us about correcting information or asking us to stop ongoing use where applicable, subject to legitimate record-retention or legal needs.
9. Children
Information concerning a child should be provided by, or with the involvement of, a parent, legal guardian or appropriately authorised adult.
10. Emergencies
Do not use website or WhatsApp coordination channels as a substitute for emergency medical services. In an emergency, contact appropriate local medical services immediately.
11. Contact
For privacy questions, use the Contact page or the communication options provided on this website.